At Plaiora, we want you to feel confident when purchasing wall art from our store. Your satisfaction is important to us, and we are here to help if something is not right with your order.

Returns Eligibility

We accept returns within 30 days from the date your wall art is delivered.

To be eligible for a return, the item must:

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include all accessories, frames, or mounting materials (if included)

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized wall art
  • Items marked as final sale or clearance
  • Gift cards (if applicable)
  • Items damaged due to improper handling or installation after delivery

How to Start a Return

To initiate a return, please contact our customer support team at:

support@plaiora.store

Please include:

  • Your order number
  • Reason for return
  • Clear photos (if the item is damaged or defective)

Our team will provide return instructions and authorization details if required.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was delivered
  • The wall art arrived damaged or defective

If the issue is our mistake, we will cover the return shipping charges.

Refunds

Refund Approval Process

Once your returned wall art is received and inspected, we will notify you by email regarding approval or rejection of your refund.

Refund Processing Time

Approved refunds are processed within 2 business days after inspection.

Refunds are issued back to the original payment method used during checkout.

Refund Arrival Time

Please allow up to 3 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account again
  2. Contact your payment provider
  3. If still unresolved, contact us at support@plaiora.store

We will assist you promptly.

Exchanges

We do not offer direct exchanges. If you want a different wall art design or size, please return the original item and place a new order separately.

Damaged or Defective Items

If your wall art arrives damaged, defective, or incorrect, please contact us immediately with:

  • Photos of the issue
  • Order details
  • Description of the problem

We will provide a replacement, refund, or suitable solution as quickly as possible.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Please contact us as soon as possible if you wish to cancel your order.

Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

Email: support@plaiora.store

  • By email: support@plaiora.shop
  • By visiting this page on our website: https://plaiora.shop/contact-2/
  • By phone: +19285412203
  • By mail: 3911 AZ-69, Prescott, AZ 86301, United States